Returns and exchange

We want you to be content with your purchase. If you are not entirely satisfied, you can return the product to us and we will either replace or refund it. Subject to the terms stipulated below and is only applicable to products purchased on TomatoWatches.Com. This policy forms part of the Tomato Watches Terms and Conditions.

1. Unwanted Products

In general, you can return an unwanted, provided:

  • it is undamaged and unused, with the original labels and packaging still intact;
  • it is not missing any accessories or parts; and
  • you log a return on the Website within 35 of the order date.
2. Defective or Damaged products

Should a product be damaged or defective at the time of delivery, please notify us of such delivery by logging a return on the Website.

We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, replace the product as soon as possible (if possible) or refund you for the purchase price of the. Refunds are normally handled within 10 days of logging the return (bear in mind that refunds can take 1-4 working days to reflect in your account). Replacements could take longer, depending replacement availability

3. Returning Products:

Option 1:
You may return defective products to Tomato Watches at S.Bacher & Co 5-7 Ayrshire Avenue, Longmeadow, Modderfontein, 1645 for an exchange or refund. Returns via courier can be requested in your account section. The courier will collect from you at your designated address. Note, you will not need to pay the courier directly for returning your products, we will pay the Courier and deduct the cost from your final credit once we have received and processed your returned products. If the products are found to be defective through no fault of your own there will be no charge for returning the products.
Option 2:
Refuse to sign for delivery. By signing that you have received the products, it means you are happy with them, if you are not happy with the products, please send them back straight away.

4. Refunds and Charges

Products will only qualify for a refund if the products are returned in an unopened or unused packaging, or if products delivered were defective, damaged or faulty upon delivery. In this instance the customer must notify Tomato Watches in writing via email to customercare@bacherco.co.za within 48 hours of the product arriving.

Refunds will be in the same form as the original payment. Courier costs for faulty / defective products returned to Tomato Watches at S. Bacher & Co 5-7 Ayrshire Avenue, Longmeadow, Modderfontein, 1645 will be covered by Tomato Watches. Courier costs for unwanted products will be deducted from the refunded credit to the customer’s chosen payment method.